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Director of Software Development, Contact Center Solutions

Description Mitel is a global market leader in business communications, powering more than two billion business connections with our cloud, enterprise and next-gen collaboration applications.

With more than 70 million users in nearly 100 countries, Mitel is the only company that wakes up every day exclusively focused on helping customers take their communications from where they are today to where they expect them to be.

Overview Mitel is looking for a Director of Software Development, Contact Center Solutions that will lead the development, evolution and scaling of our current suite of Contact Center applications as well as our Next Generation CX cloud solution.

The ideal candidate must be an energetic, entrepreneurial leader with strong customer focus, ability to see the big picture and make the right design and technology choices.

Strong team/people management with extensive technical knowledge and experience in similar size organizations is integral to your success as your ability to define a vision and strategy for the Contact Centre technology.

Thought leadership comes not only from you as the Director of Software Development, Contact Center Solutions, but from the entire team through a consultative and engaging work environment.

Success is measured by creativity, pace, quality of solutions, and delivering on what we promise.

Mitel has a dedicated and loyal customer base that is always growing.

Responsibilities:  Lead a multi-site development team to develop and deliver against our product roadmap Contribute actively as a member of the cross-functional product roadmap, product architecture and NPI teams Provide leadership and management direction to software engineers and architects Responsible for the management of resources and development processes Responsible for lifecycle management of Software features Communication to senior executive team on release status, risk areas and issues Coordinate and collaborate with other software engineering teams, and QA Attract and recruit top talent to create and maintain a team of software engineers with complementary skills Motivate the team and keep them focused and on schedule Identify and mitigate risks Ensure that testability and quality are designed into the products Ensure that the product architecture is modular and scalable Manage and prioritize the workload of multiple engineering teams Actively promote on-time completion of projects Deep understanding of the software development lifecycle Work closely with product management to determine the feasibility of product features and provide alternatives when necessary Set measurable objectives for the team and individual reports and guide to achieve them Requirements: University degree in Computer Science or Engineering or equivalent experience Experience leading a multi-national high-performance team of 40 staff and provide oversight to multiple major projects across the entire project lifecycle Proven understanding of cloud and hybrid-based Enterprise Software Development Life Cycle and strong engineering principles (Development, Service Delivery and QA) preferably in UC Contact Centre technologies space Experience with agile/iterative development methodologies Experience managing vendors and 3rd party providers relationships and contracts Manage intake items for Contact Centers Interface with the business Strong communication, listening and interpersonal skills brings out the best in people, motivates to win, leads with empathy and collaborates horizontally Track record of innovation and technical evolution Experience in strategy development and business planning (including financials and budgeting) Excellent analytical and problem-solving skills DevOps, CI/CD development processes and tooling Additional Skills: Experience in implementation of cloud-based solutions is an asset Knowledge of Contact Centre Technology is an asset For more information, visit www.mitel.com and follow us on Twitter Mitel Mitel is committed to providing equal opportunity to all applicants and employees.

All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national or ethnic origin, gender, age, disability, sexual orientation, gender identity and/or expression, marital or civil status, political affiliation, family or parental status, or any other status protected by the laws or regulations in the jurisdictions in which we operate.

These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, demotions, transfers, compensation changes, training, career development programs, layoffs, and terminations.



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